Job Title: Corporate Receptionist
Location: British Medical Association, London
Hours: Monday to Friday, 45 hours per week, various shifts, start time between 07.30 and 09.30 finish times between 16.30 and 18.30
Rate of Pay: £32257 per annum

Overview

An exciting opportunity has arisen at Anchor Group Services, for a friendly and professional Receptionist to join the team on our prestigious contract with the British Medical Association (BMA).
We are looking for an experienced Corporate Receptionist to tailor and deliver a five-star customer journey in the building for all the visitors and occupiers. You will be the first point of contact for all the team members, visitors and occupiers. As a Corporate Receptionist, you will be expected to be intuitive in your service approach and able to communicate effectively with internal and external clients adding value to the role and the business with innovative ideas and initiatives.

Duties include:

- To serve as a coordination point between the internal operations of the British Medical Association and its Members, alongside its external Guests/Clients.
- To co-operate with all team members and undertake duties as requested to ensure an efficient and effective service is delivered at all times.
- To liaise between the BMA clients, Events, AV, Technology Services, Business support services and the catering department on conference booking requirements, including communicating last minute changes for bookings.
- To liaise with the BMA security department on the issue of access cards and day passes and also in regard to security breaches and other security concerns.
- To serve as an information source for clients.
- To answer the reception telephone in a polite, friendly and professional manner at all times to agreed standard.
- To follow all standards and procedures as outlined in the Reception SLAs/SOP.
- Act as an advocate/brand ambassador for Anchor Group Services and The British Medical Association.

SKILLS AND EXPERIENCE:

- Experience in corporate receptionist role in a 5-star hotel or members club for at least 2 years.
- Excellent customer care skills.
- Experience in developing a strong sense of community, examples of engagement with clients, occupiers and local businesses.
- Multi- tasker who can take ownership.
- Good verbal and written communication skills.
- Well-presented. All staff are required to wear a uniform.
- Energy, confidence and enthusiasm.
- Organised and efficient
- Ability to work under pressure.
- Able to communicate in a calm professional style.
- Excellent telephone manner and interpersonal communication.
- Customer and Client focused.
- Reliable, Flexible and adaptable.
- IT Literate in MS Office Suite (word, excel and outlook).

Employment Benefits Include:

· Access to NVQ Qualifications via The Anchor Academy.
· Full training to be provided.
· Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
· Monthly pay for all hours worked.
· We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
· Free Employee Assistance Programme 24/7 including access to counselling.

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.
Other companies may call this role: Guest Services Representative, Administrative Assistant, Reception Coordinator, Front Office Administrator, Office Receptionist
Within commuting distance of: Islington, Camden Town, Marylebone, Paddington, Dalston, Whitchapel, Canary Wharf

Job Role: Cleaning Operative
Working Hours: Monday to Friday, 17.00 – 19.00, 10 hours per week
Pay: £12.00 per hour
Location: 8th Floor, 145 St Vincent Street, Glasgow, G2 5JF
Reporting to: Area Manager

Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced cleaner to join the site cleaning team in the City of Glasgow.
The successful candidate will be required to carry out a range of cleaning tasks, safely and professionally, to a high standard. You must be able to demonstrate good attention to detail, have the ability to communicate on all levels and provide flexibility to cover additional shifts, as and when required.

Employment Benefits Include:
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Wagestream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Duties include:
• Cleaning of designated areas, ensuring the agreed cleaning specification is completed, as per the site instructions.
• Emptying of bins, ensuring recycled waste is disposed of correctly.
• Attending to spillages by making sure they are cleaned up, within an efficient timeframe, to prevent accidents and ensure site and staff safety
• Following H&S and COSHH regulations
• Proactive interaction with on-site clients and customers, offering superb customer service
• Use of site-specific equipment, machinery and handling chemicals
• Carrying out any other reasonable management requests

To succeed in this role, you will need to have/be:
• An understanding of COSHH.
• Good attention to detail.
• Good verbal and written communication skills.
• Ability to work independently and use initiative.
• Flexibility to cover shifts as and when required.
• Reliable and responsible with a flexible approach to work

What’s next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Cleaner, Housekeeper, Cleaning Specialist, Cleaning Personnel, Waste Management, and Customer Cleanliness Service

Within commuting distance of: Merchant City, Townhead, Aderston, Finnieston

Job Role: Cleaning Operative (2 positions available)
Working Hours: Monday - Friday (Excluding bank holidays)
1 x 12.5 hours per week (17:30-20:00)
1x 15 hours per week (17:30-20:30)
Pay: £11.44 per hour
Location: Chester Business Park,
Reporting to: Operations Manager

Overview
An exciting opportunity has arisen at Anchor Group Services, for two experienced cleaners to join the site cleaning team in Chester.
The successful candidate will be required to carry out a range of cleaning tasks, safely and professionally, to a high standard. You must be able to demonstrate good attention to detail, have the ability to communicate on all levels and provide flexibility to cover additional shifts, as and when required.

Employment Benefits Include:
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Wagestream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Duties include:
• Cleaning of designated areas, ensuring the agreed cleaning specification is completed, as per the site instructions.
• Emptying of bins, ensuring recycled waste is disposed of correctly.
• Attending to spillages by making sure they are cleaned up, within an efficient timeframe, to prevent accidents and ensure site and staff safety
• Following H&S and COSHH regulations
• Proactive interaction with on-site clients and customers, offering superb customer service
• Use of site-specific equipment, machinery and handling chemicals
• Carrying out any other reasonable management requests

To succeed in this role, you will need to have/be:
• An understanding of COSHH.
• Good attention to detail.
• Good verbal and written communication skills.
• Ability to work independently and use initiative.
• Flexibility to cover shifts as and when required.
• Reliable and responsible with a flexible approach to work

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Cleaner, Housekeeper, Cleaning Specialist, Cleaning Personnel, Waste Management, Customer Cleanliness Service

Within commuting distance of: Chester, Wrexham, Deeside, Saltney, Rosset, Marford, Llay, Dodleston, Broughton

Job Role: Relief Cleaning Operative
Working Hours: Zero Hours- As and when required
Pay: £11.44 per hour
Location: Newcastle, ne27 0qq
Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced cleaner to join the site in Newcastle. The successful candidate will be required to carry out a range of cleaning tasks, safely and professionally, to a high standard. You must be able to demonstrate good attention to detail, have the ability to communicate on all levels and provide flexibility to cover additional shifts, as and when required.
The successful candidate will need to hold a Basic DBS certificate.

Employment Benefits Include:
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Wagestream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Duties include:
• Cleaning of designated areas, ensuring the agreed cleaning specification is completed, as per the site instructions.
• Emptying of bins, ensuring recycled waste is disposed of correctly.
• Attending to spillages by making sure they are cleaned up, within an efficient timeframe, to prevent accidents and ensure site and staff safety
• Following H&S and COSHH regulations
• Proactive interaction with on-site clients and customers, offering superb customer service
• Use of site-specific equipment, machinery and handling chemicals
• Carrying out any other reasonable management requests

To succeed in this role, you will need to have/be:
• A Basic DBS certificate.
• An understanding of COSHH.
• Good attention to detail.
• Good verbal and written communication skills.
• Ability to work independently and use initiative.
• Flexibility to cover shifts as and when required.
• Reliable and responsible with a flexible approach to work

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Cleaner, Housekeeper, Cleaning Specialist, Cleaning Personnel, Waste Management, Customer Cleanliness Service

Within commuting distance of: Killingworth, Benton, Longbenton, Forest Hall, Palmersville, Wallsend, Tynemouth, Hebburn

Job Role: Mobile Cleaning Supervisor
Working Hours: Monday to Friday, covering mornings and evenings, occasional weekend work
Pay: £19,929.05 per annum – working 30 hours per week. (Company Vehicle and Fuel Card)
Location: Covering NW, Liverpool, Manchester and occasionally you will be required to travel further afield
Reporting to: Operations Management Team

Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced cleaner to join the team as a Mobile Cleaning Supervisor.
The successful candidate will be required to carry out a range of cleaning tasks in a variety of locations, being reliable and flexible to respond to operational needs as they arise. They will be provided with a company van, fuel card, phone and full training both initially and throughout.

Employment Benefits Include:
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Wagestream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Duties include:
• Assisting the Operations Management Team with cleaning cover across a diverse portfolio, adhering to site specific requirements.
• Monitoring documentation and procedural process compliance during weekly/monthly location visits
• Planned and reactive contract support in response to incidents as required
• Ensure equipment is cleaned, maintained and stored correctly
• Following H&S and COSHH regulations
• Proactive interaction with on-site clients and customers, offering superb customer service
• Use of site-specific equipment, machinery and handling chemicals
• Carrying out any other reasonable management requests

To succeed in this role, you will need to have/be:
• Full UK Driving Licence
• Full 5 year checkable employment history
• An understanding of COSHH.
• Good attention to detail.
• Good verbal and written communication skills.
• Ability to work independently and use initiative.
• Flexibility to cover shifts as and when required.
• Reliable and responsible with a flexible approach to work

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Mobile Cleaner, Mobile Housekeeper, Cleaning Specialist, Cleaning Personnel, Waste Management, Customer Cleanliness Service.

Within commuting distance of: Liverpool, Manchester, Warrington, Bolton, Leeds, Huddersfield, Halifax

Job Role: Cleaning Operative
Working Hours: Monday - Friday, 17:00 - 19:00, 10 hours per week
Pay: £12.00 per hour
Location: Broxell Close, Warwick, CV34 5QF
Reporting to: Operations Manager

Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced cleaner to join the site cleaning team in Warwick.

The successful candidate will be required to carry out a range of cleaning tasks, safely and professionally, to a high standard. You must be able to demonstrate good attention to detail, have the ability to communicate on all levels and provide flexibility to cover additional shifts, as and when required.

The successful candidate will require a BPSS check.

Employment Benefits Include:
Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
Wagestream – access to pay as you earn it
Cycle to Work Scheme Available
Free Employee Assistance Programme 24/7 including access to counselling
Hospital Saturday Fund
Reward and Recognition awards

Duties include:
Cleaning of designated areas, ensuring the agreed cleaning specification is completed, as per the site instructions.
Emptying of bins, ensuring recycled waste is disposed of correctly.
Attending to spillages by making sure they are cleaned up, within an efficient timeframe, to prevent accidents and ensure site and staff safety
Following H&S and COSHH regulations
Proactive interaction with on site clients and customers, offering superb customer service
Use of site-specific equipment, machinery and handling chemicals
Carrying out any other reasonable management requests

To succeed in this role, you will need to have/be:
An understanding of COSHH.
Good attention to detail.
Good verbal and written communication skills.
Ability to work independently and use initiative.
Flexibility to cover shifts as and when required.
Reliable and responsible with a flexible approach to work

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Cleaner, Housekeeper, Cleaning Specialist, Cleaning Personnel, Waste Management, Customer Cleanliness Service

Within commuting distance of: Coventry, Stratford-upon-Avon, Birmingham, Royal Leamington Spa, Wellesbourne, Banbury

Job Role: Cleaning Operative x2
Working Hours: 13.5 hours per week
Monday 16.30 – 20.00 – Tuesday 16.30 – 20.00 Wednesday 16.30 – 19.00
Thursday – 16.30 – 19.00 Friday– 16.30 – 19.00
Pay: £11.44 per hour
Location: Hull, North Ferriby, HU14 3HH
Reporting to: Operations Manager

Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced cleaner to join the site in Hull, North Ferriby.
The successful candidate will be required to carry out a range of cleaning tasks, safely and professionally, to a high standard. You must be able to demonstrate good attention to detail, have the ability to communicate on all levels and provide flexibility to cover additional shifts, as and when required.

Employment Benefits Include:

Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
Wagestream – access to pay as you earn it
Cycle to Work Scheme Available
Free Employee Assistance Programme 24/7 including access to counselling
Hospital Saturday Fund
Reward and Recognition awards
Duties include:

Cleaning of designated areas, ensuring the agreed cleaning specification is completed, as per the site instructions.
Emptying of bins, ensuring recycled waste is disposed of correctly.
Attending to spillages by making sure they are cleaned up, within an efficient timeframe, to prevent accidents and ensure site and staff safety
Following H&S and COSHH regulations
Proactive interaction with on site clients and customers, offering superb customer service
Use of site-specific equipment, machinery and handling chemicals
Carrying out any other reasonable management requests
To succeed in this role, you will need to have/be:

An understanding of COSHH.
Good attention to detail.
Good verbal and written communication skills.
Ability to work independently and use initiative.
Flexibility to cover shifts as and when required.
Reliable and responsible with a flexible approach to work

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Cleaner, Housekeeper, Cleaning Specialist, Cleaning Personnel, Waste Management, Customer Cleanliness Service

Within commuting distance of: Cottingham, Beverley, Keyingham, Aldbrough, Barton-upon-Humber, Hessle

Job Role: Cleaning Operative
Working Hours: Tuesdays and Fridays 11:30am to 13:30 pm 2hrs per shift 4 hours per week.
Pay: £12.85 per hour, Depending on Experience
Location: PIB Hednesford, Cannock, WS12 1AY
Reporting to: Operations Manager

Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced cleaner to join the site in Hednesford.
The successful candidate will need to hold a DBS certificate.
The successful candidate will be required to carry out a range of cleaning tasks, safely and professionally, to a high standard. You must be able to demonstrate good attention to detail, have the ability to communicate on all levels and provide flexibility to cover additional shifts, as and when required. This role will also include locking up the building.

Employment Benefits Include:
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Wagestream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Duties include:
• Cleaning of designated areas, ensuring the agreed cleaning specification is completed, as per the site instructions.
• Emptying of bins, ensuring recycled waste is disposed of correctly.
• Attending to spillages by making sure they are cleaned up, within an efficient timeframe, to prevent accidents and ensure site and staff safety
• Following H&S and COSHH regulations
• Proactive interaction with on site clients and customers, offering superb customer service
• Use of site-specific equipment, machinery and handling chemicals
• Carrying out any other reasonable management requests

To succeed in this role, you will need to have/be:
• An understanding of COSHH.
• Good attention to detail.
• Good verbal and written communication skills.
• Ability to work independently and use initiative.
• Flexibility to cover shifts as and when required.
• Reliable and responsible with a flexible approach to work

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Within commuting distance of: Wolverhampton, Solihul, Coventry, Walsall, Dudley, Stafford, Lichfeld

Role: Administrator (Ocean Parking Division)
Hours: Monday – Friday 0900 – 1700 (35 Hours per week)
Salary: £11.75 per hour
Start Date: June 2024
Location: Chester Business Park, CH4

An excellent opportunity has arisen within Anchor Group Services to contribute to our successful Ocean Parking Division Team.

You will receive the training you need to succeed and grow within the division to become a professional administrator meeting company and customer expectations.

The successful candidate will need to work as part of a team, with a wide variety of daily duties (a few examples listed below):

· Supporting the business by ensuring all communication is managed to the highest level.
· Answering incoming calls and responding quickly and efficiently to emails.
· Replying to informal and formal representations submitted by motorists in relation to Parking Charge Notices (PCNs).
· Logging incoming mail against the relevant cases.
· Registering resident and business site permits.
· Assisting with payment plans; processing cheques and cards payments.
· Providing general advice to members of the public in writing and over the telephone relating to the PCN process.
· Updating internal software and systems.
· Capturing of data, updating information, and keeping accurate records.
· General administration tasks.

As part of the role, you will work both within a team and independently. The ideal candidate will have:

· Strong organisational skills with great attention to detail and the ability to multitask.
· Very good prioritisation of skills and time management to balance key priorities.
· An excellent telephone manner and both written and verbal communication skills are key.
· Knowledge and experience of Microsoft packages, including Word and Excel.

Full training will be given to enable you to quickly and efficiently complete daily responsibilities, whilst maintaining a very high standard of professionalism at all times. The ideal candidate will be self-motivated and proactive in identifying and improving systems and procedures.

Employment Benefits Include:

· Wagestream - access to pay as you earn it.
· Access to a range of nationally recognised courses to help further your career, via the Anchor Academy.
· Free Employee Assistance Programme 24/7 including access to counselling.
· Auto Enrolment Pension.
· Hospital Saturday Fund.
· Cycle to Work Scheme Available.
· Reward and Recognition awards.

Anchor Group Services is a multi-disciplined Facilities Management services business based in the North West with a National Presence. We pride ourselves on being a competent all service provider, including: Security, Cleaning, Mobile Patrols, Parking Management, Reactive and Planned Property Maintenance. We are agile and pro-active when it comes to delivering high levels of customer service, although we are not hung up on hierarchy or job titles. What people can do is more what makes us tick and allows us to deliver upon our promises to our customers.

If you feel you have the skills, qualities, and desire to undertake the role, please click apply.

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Administrative assistant, Administrative coordinator, Administrative support assistant, Business administrator, Administrative support Specialist, Administrative Analyst.

Within commuting distance of: Broughton, Deeside, Chester, Wrexham, Ellesmere Port, Cheshire, Wirral,

Role: Customer Service Advisor
Status: Permanent
Hours: Monday – Friday 0900 – 1700 (35 Hours per week)
Salary: £23,194.47 per year
Start Date: June 2024
Base Location: Chester Business Park, CH4

The Opportunity
This is an exciting opportunity to join one of the UK’s fastest growing brands in a customer facing role.

As a Customer Service Advisor, you’ll be representing the Anchor Group Services and Ocean Parking brands to our portfolio of clients and play a lead role in customer engagement. You will be a first point of contact for existing customers who require support from our back-office administration team and will be responsible for the monitoring of support tickets automatically generated via email communication, web forms and through our online portal.

Key responsibilities will include:
• Responding to customer support requests via electronic contact channels (i.e., emails, chat, and web forms)
• Ensure that our administration team resolve support requests in line with agreed service level response times.
• Providing exceptional customer service to customers, service partners and team members
• Capturing, redirecting, and escalating issues appropriately
• Complete internal task management between teams to ensure resolution of tickets.
• Assist with regular compliance requirements and capture related activity.
• Provide a service focused telephone presence during normal working hours.
• Liaison between internal departments and assisting with interdepartmental communications.
• Support additional admin tasks.
• Work in close liaison with senior operational staff and provide administrative support as required.
• The preparation of customer reports and statistics
• Autonomously follow operating procedures and policies to reach resolutions for queries and complaints.

This list is not exhaustive, and the scope of the role may develop with an increase in customer uptake sand interaction with the client portal.

Skills & Experience Required:
• Focused and consistent attitude towards delivering exceptional customer service to customers, service partners and team members.
• Confident telephone manner with excellent communication and interpersonal skills – both written and verbal
• Organised, accurate and methodical in your approach.
• Being a self-starter and self-motivator are key characteristics for this role.
• Team player who wants to contribute to creating an inclusive and fun team culture.
• Accurate and timely data entry skills
• You must be IT literate with Word and Excel and confident in the use of web-based systems.
• A willingness to undertake further in-house role specific training.
• Previous experience in a Customer Advisor/Support role is beneficial but not essential.

The role would be suitable for a results-oriented individual who is willing to gain a thorough understanding of the company’s internal processes and procedures and has an appetite for developing a career in the Facilities Management industry.

What’s on Offer?
• Starting salary of £23,194.47
• Office hours between 9am until 5pm Monday to Friday (35 hours per week)
• 28 days paid annual leave (including Bank Holidays)
• Employers Pension Scheme
• Access to a substantial employee benefits package which includes:
o Hospital Saturday Fund
o A Wellbeing portal
o Wagestream earned wage early access.

In addition, you will have access to employer funded professional and personal development training through our in-house certified training academy resulting in genuine long term career progression opportunities.

What’s Next?
If you have the desire to learn quickly and hit the ground running in this amazing new Customer Services Advisor role, APPLY NOW and we will be in touch.

Other companies may call this role: Administrative assistant, Administrative coordinator, Administrative support assistant, Business administrator, Administrative support Specialist, Administrative Analyst.

Within commuting distance of: Broughton, Deeside, Chester, Wrexham, Ellesmere Port, Cheshire, Wirral

Mobile Parking Officer
Job Title: Mobile Parking Officer
Hours: 42 hours per week, 4 on 4 off, 07:00- 19:00 (Days)
Pay rate: £11.75 per hour.
Location: Salford, Manchester

Overview

Anchor Group Services are recruiting for a Parking Services Officer to join their growing Manchester based enforcement team. Deploying from a central Manchester location, the Parking Services Officer will patrol multiple locations in the region to monitor car park user compliance. A response vehicle will be provided for travel between contract locations.

Main Duties and Responsibilities Will Include:

• Conducting regular patrols of a portfolio of car park locations to ensure vehicles comply with the advertised terms and conditions for parking.
• Issuing Parking Charge Notices to non-compliant vehicles.
• Conducting site surveys and ensuring ongoing compliance with the BPA AOS Code of Practice.
• Preparing and submitting incident reports.
• Providing a customer services presence to car park users.

You will deploy in a bespoke Anchor response vehicle which is equipped with live vehicle tracking, CCTV systems, satellite navigation and lone worker safety systems. You will also be supported by a 24-hour control room and help desk team and innovative live reporting technology.

Minimum Standards Required:

No experience is necessary for this role and a comprehensive package of induction and training will be provided to the successful candidate.
· Valid SIA License
· UK Driving License.
· Full 5-year employment checkable history.

In addition to being provided with full role specific training, further development opportunities will be available through the Anchor Academy, these include:
• Externally Certified Customer Services and Health and Safety Training
• Access to Continued Professional Development Training

Company Overview:

Anchor Group Services is an integrated Facilities Management services business based in the North West with a National Presence. We pride ourselves on being experts in the range of services we deliver, these include Security, Cleaning, Mobile Patrols, Car Park Management, Reactive and Planned Property Maintenance. We are agile and pro-active and pride ourselves on delivering high levels of customer service.

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Parking Attendant, Car Park Attendant, Parking Enforcement Officer, Parking Monitor, Car Park Controller, Parking Officer, Car Park Officer
Commuting distance from: Oldham, Rochdale, Middleton, Heywood, Bury, Prestwich, Manchester

Mobile Parking Officer
Job Title: Mobile Parking Officer
Hours: 42 hours per week, 4 days on 4 days off, 19:00-07:00 (Nights)
Pay rate: £11.75 per hour.
Location: Salford, Manchester

Overview

Anchor Group Services are recruiting for a Parking Services Officer to join their growing Manchester based enforcement team. Deploying from a central Manchester location, the Parking Services Officer will patrol multiple locations in the region to monitor car park user compliance. A response vehicle will be provided for travel between contract locations.

Main Duties and Responsibilities Will Include:

• Conducting regular patrols of a portfolio of car park locations to ensure vehicles comply with the advertised terms and conditions for parking.
• Issuing Parking Charge Notices to non-compliant vehicles.
• Conducting site surveys and ensuring ongoing compliance with the BPA AOS Code of Practice.
• Preparing and submitting incident reports.
• Providing a customer services presence to car park users.

You will deploy in a bespoke Anchor response vehicle which is equipped with live vehicle tracking, CCTV systems, satellite navigation and lone worker safety systems. You will also be supported by a 24-hour control room and help desk team and innovative live reporting technology.

Minimum Standards Required:

No experience is necessary for this role and a comprehensive package of induction and training will be provided to the successful candidate.
· Valid SIA License
· UK Driving License.
· Full 5-year employment checkable history.

In addition to being provided with full role specific training, further development opportunities will be available through the Anchor Academy, these include:
• Externally Certified Customer Services and Health and Safety Training
• Access to Continued Professional Development Training

Company Overview:

Anchor Group Services is an integrated Facilities Management services business based in the North West with a National Presence. We pride ourselves on being experts in the range of services we deliver, these include Security, Cleaning, Mobile Patrols, Car Park Management, Reactive and Planned Property Maintenance. We are agile and pro-active and pride ourselves on delivering high levels of customer service.

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Parking Attendant, Car Park Attendant, Parking Enforcement Officer, Parking Monitor, Car Park Controller, Parking Officer, Car Park Officer
Commuting distance from: Oldham, Rochdale, Middleton, Heywood, Bury, Prestwich, Manchester

Job Role: Campus Support Officer
Working Hours: Two days, two nights. Hours 7-7
Pay: £12.20 per hour
Location: Leahurst Campus, Chester High Road, CH64 7TE
Reporting to: Supervisor

Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Officer to join the team on our prestigious contract with Liverpool University at Bedford House on the Leahurst Campus.
The successful candidate must have a valid SIA Licence. You will be responsible for maintaining the security on various sites and be a reassuring presence for students, staff and visitors to the campus.

Employment Benefits Include:
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA Top-Up and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension
• Wagestream – access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Duties include:
• Protecting the client’s property, people and assets by locking/unlocking customer premises and controlling access to the site
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Manager/Emergency Services as appropriate for serious incidents.
• Completing required reports, logs and occurrence books.
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service.

To succeed in this role, you will need to have/be:
• Full 5-year employment checkable history
• Valid frontline SIA licences DS or SG
• Valid First Aid Qualification (desirable but training will be given)
• Valid UK Driving Licence
• Good customer service skills with a high level of enthusiasm and passion
• Experience of conflict resolution and the confidence to handle confrontational situations, in the correct manner
• IT Literacy
• Good written and verbal communication, time-keeping skills and punctuality, with flexibility to meet the job requirements
• Smart in appearance and presentable
• Reliable and punctual

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Security Guard, Security Specialist, Patrol Officer, Site Security, SIA Security Guard, Security Monitoring, Campus Security, Building Security, Residential Security
Within commuting distance of: Birkenhead, Chester, Ellesmere Port, Wallasey, Bebington, Widnes, Runcorn, Prescot, Kirkby, Maghull, Crosby, Warrington, St Helens, Neston, Heswall, West Kirby

Job Role: Security Officer

Working Hours: 40 Hours per week over 5 days, schedule variable.

Pay: £12.55 per hour

Location: Charter Walk Shopping Centre, Burnley, BB11 1PY

Reporting to: Supervisor

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Officer to join our established security team based at Charter Walk Shopping Centre.

The successful candidate must have a valid SIA Licence as a minimum, a CCTV Licence is preferred but not essential to start. You will be required to provide a high level of customer service to visitors in the centre, complete patrols and remain vigilant at all times.


Employment Benefits Include:

Access to a range of nationally recognised courses to help further your career, via the Anchor Academy

Access to SIA Top-Up and First Aid training at discounted rates, with financial support available

Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)

Wagestream - access to pay as you earn it

Cycle to Work Scheme Available

Full uniform provided

Free Employee Assistance Programme 24/7 including access to counselling

Hospital Saturday Fund

Reward and Recognition awards


Duties include:

Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures

Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures

Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents

Operating and monitoring site CCTV equipment

Completing reports by recording observations, information, occurrences, and surveillance activities

Maintaining organisation's stability and reputation by complying with legal requirements

Contributing to team effort by accomplishing related results as needed

Acting as a first line support to customers and visitors to site, providing a professional and friendly service

Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action

Maintaining professional conduct at all times


To succeed in this role, you will need to have/be:

Full 5-year employment checkable history

Valid frontline SIA licences DS or SG

Customer Service experience and confidence to handle conflict in a correct manner

Flexible to meet the job requirements

Excellent communication skills both written and verbal

Smart appearance and be well-groomed

Reliable and punctual

High level of enthusiasm and passion

Ability to work in a fast-moving environment



What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Security Specialist, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, SIA Security Officer

Within commuting distance of: Nelson, Accrington, Blackburn, Clitheroe, Preston, Bolton, Rochdale, Halifax, Huddersfield, Bury

Job Role: Multi-Site Officer
Pay: minimum £11.44. Pay rate varies per Site
Location: Various Sites as Required
Working Hours: Zero Hours
Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Officer to join our team as a Multi-Site Officer covering a number of assignments within the Northampton area. You will be required provide a high level of customer service, complete patrols, and to remain vigilant at all times. The successful candidate must have a valid SIA Licence as a minimum. You will be required to make yourself available to provide cover for various sites as needed, having the initiative to adapt to new sites and their individual requirements.

Employment Benefits Include:

Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
Access to SIA Top-Up and First Aid training at discounted rates, with financial support available
Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
Wagestream - access to pay as you earn it
Cycle to Work Scheme Available
Full uniform provided
Free Employee Assistance Programme 24/7 including access to counselling
Hospital Saturday Fund
Reward and Recognition awards

Duties include:

Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
Completing reports by recording observations, information, occurrences, and surveillance activities
Maintaining organisation's stability and reputation by complying with legal requirements
Contributing to team effort by accomplishing related results as needed
Acting as a first line support to customers and visitors to site, providing a professional and friendly service
Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
Maintaining professional conduct at all times

To succeed in this role, you will need to have/be:

Full 5-year employment checkable history
Valid frontline SIA licence DS or SG
Customer Service experience and confidence to handle conflict in a correct manner
Flexible to meet the job requirements
Excellent communication skills both written and verbal
Smart appearance and be well-groomed
Reliable and punctual
High level of enthusiasm and passion
Ability to work in a fast-moving environment

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Job Role: Multi-Site Officer
Pay: Pay rate per Site Rate
Location: Various Sites as Required
Working Hours: Zero Hours
Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Officer to join our team as a Multi-Site Officer covering a number of assignments within the Derby area. You will be required provide a high level of customer service, complete patrols, and to remain vigilant at all times. The successful candidate must have a valid SIA Licence as a minimum. You will be required to make yourself available to provide cover for various sites as needed, having the initiative to adapt to new sites and their individual requirements.

Employment Benefits Include:

Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
Access to SIA Top-Up and First Aid training at discounted rates, with financial support available
Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
Wagestream - access to pay as you earn it
Cycle to Work Scheme Available
Full uniform provided
Free Employee Assistance Programme 24/7 including access to counselling
Hospital Saturday Fund
Reward and Recognition awards

Duties include:

Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
Completing reports by recording observations, information, occurrences, and surveillance activities
Maintaining organisation's stability and reputation by complying with legal requirements
Contributing to team effort by accomplishing related results as needed
Acting as a first line support to customers and visitors to site, providing a professional and friendly service
Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
Maintaining professional conduct at all times

To succeed in this role, you will need to have/be:

Full 5-year employment checkable history
Valid frontline SIA licence DS or SG
Customer Service experience and confidence to handle conflict in a correct manner
Flexible to meet the job requirements
Excellent communication skills both written and verbal
Smart appearance and be well-groomed
Reliable and punctual
High level of enthusiasm and passion
Ability to work in a fast-moving environment


What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Derby, Nottingham, Stoke-on-Trent, Uttoxeter, Leicester, Loughborough

Job Role: Multi-Site Officer
Pay: Pay rate per Site Rate. Minimum £11.44 per hour
Location: Various Sites as Required
Working Hours: Zero Hours
Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Officer to join our team as a Multi-Site Officer covering a number of assignments within the Northampton area. You will be required provide a high level of customer service, complete patrols, and to remain vigilant at all times. The successful candidate must have a valid SIA Licence as a minimum. You will be required to make yourself available to provide cover for various sites as needed, having the initiative to adapt to new sites and their individual requirements.

Employment Benefits Include:

Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
Access to SIA Top-Up and First Aid training at discounted rates, with financial support available
Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
Wagestream - access to pay as you earn it
Cycle to Work Scheme Available
Full uniform provided
Free Employee Assistance Programme 24/7 including access to counselling
Hospital Saturday Fund
Reward and Recognition awards

Duties include:

Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
Completing reports by recording observations, information, occurrences, and surveillance activities
Maintaining organisation's stability and reputation by complying with legal requirements
Contributing to team effort by accomplishing related results as needed
Acting as a first line support to customers and visitors to site, providing a professional and friendly service
Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
Maintaining professional conduct at all times

To succeed in this role, you will need to have/be:

Full 5-year employment checkable history
Valid frontline SIA licence DS or SG
Customer Service experience and confidence to handle conflict in a correct manner
Flexible to meet the job requirements
Excellent communication skills both written and verbal
Smart appearance and be well-groomed
Reliable and punctual
High level of enthusiasm and passion
Ability to work in a fast-moving environment


What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Security Specialist, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, SIA Security Officer
Within commuting distance of: Derby, Nottingham, Stoke-on-Trent, Uttoxeter, Leicester, Loughborough

Job Title: Dual Service Officer
Location: Park View Shopping Centre, Whitley Bay, NE26 1DG
Hours: 30 hours per week, 4 days over 7.
Rate of Pay: £11.45 per hour
Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced Security & Cleaning Operative to join our established team based at Parkview Shopping Centre.
The successful candidate must have a valid SIA Licence as a minimum. You will be required to provide a high level of customer service to visitors in the centre, complete patrols and remain vigilant at all times.

Employment Benefits Include:
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA Top-Up and First Aid training at discounted rates, with financial support available Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Auto Enrolment Pension
• Wagestream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Duties include:
• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
• Completing reports by recording observations, information, occurrences, and surveillance activities
• Maintaining organisation's stability and reputation by complying with legal requirements
• React accordingly to any cleaning needs such as litter picking and reactive cleaning of spillages, mopping and upkeep of centre.
• Contributing to team effort by accomplishing related results as needed
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
• Maintaining professional conduct at all times

To succeed in this role, you will need to have/be:
• Full 5-year employment checkable history
• Valid frontline SIA licences DS or SG
• Customer Service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Dual Service Operative, Security Specialist, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, SIA Security Officer, Customer Security Officer

Within commuting distance of: Newcastle Upon Tyne, Whitley Bay, Tynemouth, Killingworth, Hebburn, Cramlington, Jarrow, Blythe

Job Role: Control Room Operator
Working Hours: 3 On 3 Off Rotating Shift Pattern (Night Shifts & Weekend Days), 12 Hour Shifts, Average 42 Hours per week
Pay: £12.50 per hour
Location: St David’s Park, Ewloe, Deeside / Moving to Chester Business Park summer 2024
Reporting to: Operations Support Manager

Overview
An exciting opportunity has arisen to join our established Anchor Group Services’ Control team based at our Head Quarters in Deeside.
The successful candidate will be responsible for time and attendance monitoring for site-based security and cleaning teams, staff scheduling, CCTV alarm processing and the coordination of Anchor’s key holding and alarm response team.
This is an exciting opportunity to enhance your security career and to join a highly motivated team.

Employment Benefits Include:
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA Top-Up and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Wagestream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Duties include:
• Co-ordinating multiple site systems and monitoring booking on and off check calls to ensure employee welfare
• Proactively and continuously monitor the site-based security and cleaning teams by obtaining, collating and reviewing information from multiple sources
• Monitoring alarm activations from remote sites, assessing the cause of the alarms and escalation to the emergency services and nominated keyholders as required
• Identification of fault conditions from our remotely monitored systems, reporting both internally and to our clients nominated keyholders / service providers
• Conducting scheduled and ad hoc CCTV patrols at our customers sites to identify criminal activity, anti-social behaviour, damage, insecure area and faults with the equipment
• Ensure accurate and timely logging and recording of all required information using available IT systems and in accordance with operational processes and guidance
• Provide information, data and appropriate advice and guidance to relevant parties in a timely manner depending on their needs and using available systems
• To act as the main point of escalations for the company outside normal working hours. To escalate issues and incidents in accordance with defined company procedures
• To report and highlight any operational issues preventing the operational effectiveness of the control, for example employees failing to use automated systems to book on/off or high activity alarm systems
• Promoting a culture of excellence and continuous improvement at all times

To succeed in this role, you will need to have/be:
• SIA Licence
• A full 5-year employment checkable history
• Previous industry related experience preferred but not essential
• Previous experience in a similar role is desirable but not essential
• Problem solving abilities
• Excellent organisational skills
• Excellent IT Skills & Computer Literacy
• Excellent communication skills
• Knowledge of Microsoft 365, Timegate, Immix, Teams, SharePoint, and Office would be a distinct advantage

Due to the nature of the role substantial time will be invested in training and development to ensure competency can be evidence with a number of bespoke management systems.

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Security Controller, Security Control Room Operator, SIA Control Room Operator, Security Guard Controller,

Within commuting distance of: Liverpool, Chester, Wrexham, Birkenhead, Rhyl, Denbigh, Ruthin, Wallasey, West Kirby, Ellesmere Port, St Asaph

Job Role: Security Officer
Working Hours: Varied - Zero Hour contract, Shifts will vary
Pay: £11.44 per hour
Location: Market Place, Bolton, BL1 2AL
Reporting to: Operations Manager

Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Officer to join our established security team based at Market Place, Bolton.

The successful candidate must have a valid SIA and CCTV License as a minimum. You will be required to provide a high level of customer service to visitors in the centre, complete patrols and remain vigilant at all times.

Employment Benefits Include:
Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
Access to SIA Top-Up and First Aid training at discounted rates, with financial support available Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
Auto Enrolment Pension
Wagestream - access to pay as you earn it
Cycle to Work Scheme Available
Full uniform provided
Free Employee Assistance Programme 24/7 including access to counselling
Hospital Saturday Fund
Reward and Recognition awards

Duties include:
Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
Operating and monitoring site CCTV equipment
Completing reports by recording observations, information, occurrences, and surveillance activities
Maintaining organisation's stability and reputation by complying with legal requirements
Contributing to team effort by accomplishing related results as needed
Acting as a first line support to customers and visitors to site, providing a professional and friendly service
Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
Maintaining professional conduct at all times

To succeed in this role, you will need to have/be:
Full 5-year employment checkable history
Valid frontline SIA licences DS or SG
Valid SIA CCTV licence
Customer Service experience and confidence to handle conflict in a correct manner
Flexible to meet the job requirements
Excellent communication skills both written and verbal
Smart appearance and be well-groomed
Reliable and punctual
High level of enthusiasm and passion
Ability to work in a fast-moving environment

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Security Specialist, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, SIA Security Officer

Within commuting distance of: Blackburn, Burnley, Accrington, Manchester

Job Role: Security Officer (Dual Licence)
Working Hours: Varied - 30hrs per week, Days & Nights, 0600-1800 or 1800-0600
Pay: £11.44 per hour
Location: Market Place, Bolton, BL1 2AL
Reporting to: Operations Manager

Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Officer to join our established security team based at Market Place, Bolton.

The successful candidate must have a valid SIA and CCTV License as a minimum. You will be required to provide a high level of customer service to visitors in the centre, complete patrols and remain vigilant at all times.

Employment Benefits Include:
Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
Access to SIA Top-Up and First Aid training at discounted rates, with financial support available Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
Auto Enrolment Pension
Wagestream - access to pay as you earn it
Cycle to Work Scheme Available
Full uniform provided
Free Employee Assistance Programme 24/7 including access to counselling
Hospital Saturday Fund
Reward and Recognition awards

Duties include:
Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
Operating and monitoring site CCTV equipment
Completing reports by recording observations, information, occurrences, and surveillance activities
Maintaining organisation's stability and reputation by complying with legal requirements
Contributing to team effort by accomplishing related results as needed
Acting as a first line support to customers and visitors to site, providing a professional and friendly service
Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
Maintaining professional conduct at all times

To succeed in this role, you will need to have/be:
Full 5-year employment checkable history
Valid frontline SIA licences DS or SG
Valid SIA CCTV licence
Customer Service experience and confidence to handle conflict in a correct manner
Flexible to meet the job requirements
Excellent communication skills both written and verbal
Smart appearance and be well-groomed
Reliable and punctual
High level of enthusiasm and passion
Ability to work in a fast-moving environment

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Security Specialist, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, SIA Security Officer

Within commuting distance of: Blackburn, Burnley, Accrington, Manchester

Role: Deputy Dual Services Manager
Status: Permanent, Full Time
Working Hours: 40 Hours per week - (5 over 7 days) Monday, Tuesday, Wednesday, Saturday & Sunday 0900/1700
Salary: £30,723 per annum
Position Location: Charter Walk Shopping Centre, Burnley

Overview
An opportunity has arisen to join Anchor Group Services’ security and cleaning management team at a prestigious Shopping Centre in Burnley.
The successful applicant will be responsible for the management of services at site level in partnership with the Centre Management team, maintaining high standards of service delivery and will report to the Dual Services Manager and Operations Manager.
This is an exciting opportunity to enhance your management career and to join a highly motivated team.

Employment Benefits Include:

Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
Access to SIA Top-Up and First Aid training at discounted rates, with financial support available
Auto Enrolment Pension
Wagestream – access to pay as you earn it
Cycle to Work Scheme Available
Full uniform provided
Free Employee Assistance Programme 24/7 including access to counselling
Hospital Saturday Fund
Reward and Recognition awards

Main Responsibilities:

To assist in the effective running of security and cleaning operations and ensuring the service is delivered consistently in line with the services specification and to ensure continuity of service standards are maintained.
To Assist in the management of site level issues including investigation, disciplinary and recruitment.
To further develop & support an already established team in becoming world class for Customer Service and Leaders in Customers Service for Consumers with additional needs
To promote company and client interests and culture through effective people management and leadership.
Regularly liaise with Anchor and the Centre Management team daily and attend management meetings weekly which contribute to the monthly KPI meeting.
To ensure continued compliance with Centre and business requirements.
To regularly audit Centre standards and procedures and submit findings to Anchor senior management for review. People management is an essential element of this role and you will be responsible for the management of a team of up to 20 site staff
To Assist in the provision of documented audits of the site weekly to identify improvements and document statutory checks.
Ensure all staff follow all-inclusive/disability training to ensure Charter Walks disability profile is upheld

Skills, Experience & Qualifications Required:

Excellent communication with all stakeholders and the ability to disseminate instructions amongst your team will be essential in this role.
This role is for a working Deputy manager so you will be expected to contribute to the effective delivery of the service which may include carrying out security and cleaning related daily tasks.
High standards of “attention to detail” is required
Front Line SIA Security Licence
Experience operating in a customer service focussed environment
Management or supervisory Experience
Excellent written and verbal communication skills
Understanding of COSHH
Knowledge of both the security and cleaning disciplines

What’s Next?

If you think you have what it takes, APPLY NOW and we'll be in touch.

Other companies may call this role: Security Officer, Security Specialist, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, SIA Security Officer

Within commuting distance of: Nelson, Accrington, Blackburn, Clitheroe, Preston, Bolton, Rochdale, Halifax, Huddersfield, Bury