Working with Us

Current Vacancies

Cleaning

Cleaning Operative

Hull

Job Ref
JR253
Location
Hull

Job Role: Cleaning Operative
Working Hours: 13.5 hours per week
Monday 16.30 – 20.00 – Tuesday 16.30 – 20.00 Wednesday 16.30 – 19.00
Thursday – 16.30 – 19.00 Friday– 16.30 – 19.00
Pay: £11.44 per hour
Location: Hull, North Ferriby, HU14 3HH
Reporting to: Operations Manager

Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced cleaner to join the site in Hull, North Ferriby.
The successful candidate will be required to carry out a range of cleaning tasks, safely and professionally, to a high standard. You must be able to demonstrate good attention to detail, have the ability to communicate on all levels and provide flexibility to cover additional shifts, as and when required.

Employment Benefits Include:

Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
Wagestream – access to pay as you earn it
Cycle to Work Scheme Available
Free Employee Assistance Programme 24/7 including access to counselling
Hospital Saturday Fund
Reward and Recognition awards
Duties include:

Cleaning of designated areas, ensuring the agreed cleaning specification is completed, as per the site instructions.
Emptying of bins, ensuring recycled waste is disposed of correctly.
Attending to spillages by making sure they are cleaned up, within an efficient timeframe, to prevent accidents and ensure site and staff safety
Following H&S and COSHH regulations
Proactive interaction with on site clients and customers, offering superb customer service
Use of site-specific equipment, machinery and handling chemicals
Carrying out any other reasonable management requests
To succeed in this role, you will need to have/be:

An understanding of COSHH.
Good attention to detail.
Good verbal and written communication skills.
Ability to work independently and use initiative.
Flexibility to cover shifts as and when required.
Reliable and responsible with a flexible approach to work

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Cleaner, Housekeeper, Cleaning Specialist, Cleaning Personnel, Waste Management, Customer Cleanliness Service

Within commuting distance of: Cottingham, Beverley, Keyingham, Aldbrough, Barton-upon-Humber, Hessle

Function
Cleaning
Status
Part Time
Type
Permanent

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Cleaning Operative

Bolton

Job Ref
JR243
Location
Bolton

Job Role: Cleaning Operative
Working Hours: 16hrs minimum - could work up to 40hrs depending on cover needed.
Shifts Vary
07:00-11:00, 10:00-14:00, 11:00-15:00, 12:00-16:00, 13:00-17:00, 15:00-19:00, 17:00-21:00
Pay: £11.44 per hour
Location: Market Place, Bolton, BL1 2AL
Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced cleaner to join the site in Market Place, Bolton. The successful candidate will be required to carry out a range of cleaning tasks, safely and professionally, to a high standard. You must be able to demonstrate good attention to detail, have the ability to communicate on all levels and provide flexibility to cover additional shifts, as and when required.

The successful candidate will need to hold a Basic DBS certificate.

Employment Benefits Include:
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Wagestream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Duties include:
• Cleaning of designated areas, ensuring the agreed cleaning specification is completed, as per the site instructions.
• Emptying of bins, ensuring recycled waste is disposed of correctly.
• Attending to spillages by making sure they are cleaned up, within an efficient timeframe, to prevent accidents and ensure site and staff safety
• Following H&S and COSHH regulations
• Proactive interaction with on-site clients and customers, offering superb customer service
• Use of site-specific equipment, machinery and handling chemicals
• Carrying out any other reasonable management requests

To succeed in this role, you will need to have/be:
• A Basic DBS certificate.
• An understanding of COSHH.
• Good attention to detail.
• Good verbal and written communication skills.
• Ability to work independently and use initiative.
• Flexibility to cover shifts as and when required.
• Reliable and responsible with a flexible approach to work

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.
Other companies may call this role: Cleaner, Housekeeper, Cleaning Specialist, Cleaning Personnel, Waste Management, Customer Cleanliness Service

Within commuting distance of: Blackburn, Burnley, Accrington, Manchester

Function
Cleaning
Status
Part Time
Type
Permanent

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Receptionist

Surrey

Job Ref
JR248
Location
Surrey

Job Role: Receptionist/ Facilities Assistant
Working Hours: Monday – Friday, 09:00-17:00, -
Pay: £23,000 - £25,000 per annum depending on experience
Location: Q4 The Square, Randalls Way, Leatherhead, KT22 7TW
Reporting to: Operations Manager

Overview
An exciting opportunity has arisen at Anchor Group Services, for a friendly and professional Receptionist to join the team. The successful candidate will be responsible for delivering professional front of house service to a newly refurbished corporate building. They will be able to demonstrate they have good attention to detail, have excellent communications skills, a positive can-do attitude and the ability to multitask in a fast-paced environment.

Employment Benefits Include:
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Wagestream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Duties include:
• To ensure guests receive a warm welcome to MMC in compliance with the MMC Security Policy, building requirements and Health and Safety Regulations
• Direct visitors to the appropriate person and office
• Answer phone calls, redirect calls, and take messages as necessary
• Manage the reception area, including keeping it clean and organized
• Schedule appointments and maintain calendars for staff
• Assist with administrative tasks such as filing, photocopying, and data entry
• Handle incoming and outgoing mail and packages
• Management of temporary and contractor passes, ensuring required logs are kept up to date.
• Management of office car parking, including allocating visitor spaces and resolving any staff parking issues.
• Management of staff and visitor lockers, ensuring allocation logs are kept up to date.
• Management of archiving and storage within the office and coordinating with relevant parties.
• Maintain office security by following safety procedures and controlling access via the reception desk
• Provide general administrative support to staff as needed

To succeed in this role, you will need to have/be:
• Previous work experience as a Receptionist or similar role
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Experienced in delivering professional customer service in a corporate / hospitality environment.
• Customer Service / Hospitality based qualification.

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Guest Services Representative, Administrative Assistant, Reception Coordinator, Front Office Administrator, Office Receptionist
Within commuting distance of: Epsom, Ashtead, Fetcham, Great Bookham, Oxshott, Chesington, Claygate, Dorking

Function
Cleaning
Status
Full Time
Type
Permanent

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Cleaning Operative

Glasgow

Job Ref
JR241
Location
Glasgow

Job Role: Cleaning Operative
Working Hours: Monday to Friday, 17.00 – 19.00, 10 hours per week
Pay: £12.00 per hour
Location: 8th Floor, 145 St Vincent Street, Glasgow, G2 5JF
Reporting to: Area Manager

Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced cleaner to join the site cleaning team in the City of Glasgow.
The successful candidate will be required to carry out a range of cleaning tasks, safely and professionally, to a high standard. You must be able to demonstrate good attention to detail, have the ability to communicate on all levels and provide flexibility to cover additional shifts, as and when required.

Employment Benefits Include:
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Wagestream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Duties include:
• Cleaning of designated areas, ensuring the agreed cleaning specification is completed, as per the site instructions.
• Emptying of bins, ensuring recycled waste is disposed of correctly.
• Attending to spillages by making sure they are cleaned up, within an efficient timeframe, to prevent accidents and ensure site and staff safety
• Following H&S and COSHH regulations
• Proactive interaction with on-site clients and customers, offering superb customer service
• Use of site-specific equipment, machinery and handling chemicals
• Carrying out any other reasonable management requests

To succeed in this role, you will need to have/be:
• An understanding of COSHH.
• Good attention to detail.
• Good verbal and written communication skills.
• Ability to work independently and use initiative.
• Flexibility to cover shifts as and when required.
• Reliable and responsible with a flexible approach to work

What’s next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Cleaner, Housekeeper, Cleaning Specialist, Cleaning Personnel, Waste Management, and Customer Cleanliness Service

Within commuting distance of: Merchant City, Townhead, Aderston, Finnieston

Function
Cleaning
Status
Part Time
Type
Permanent

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Mobile Cleaning Supervisor

Manchester

Job Ref
JR234
Location
Manchester

Job Role: Mobile Cleaning Supervisor
Working Hours: Monday to Friday, covering mornings and evenings, occasional weekend work
Pay: £19,929.05 per annum – working 30 hours per week. (Company Vehicle and Fuel Card)
Location: Covering NW, Liverpool, Manchester and occasionally you will be required to travel further afield
Reporting to: Operations Management Team

Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced cleaner to join the team as a Mobile Cleaning Supervisor.
The successful candidate will be required to carry out a range of cleaning tasks in a variety of locations, being reliable and flexible to respond to operational needs as they arise. They will be provided with a company van, fuel card, phone and full training both initially and throughout.

Employment Benefits Include:
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Wagestream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Duties include:
• Assisting the Operations Management Team with cleaning cover across a diverse portfolio, adhering to site specific requirements.
• Monitoring documentation and procedural process compliance during weekly/monthly location visits
• Planned and reactive contract support in response to incidents as required
• Ensure equipment is cleaned, maintained and stored correctly
• Following H&S and COSHH regulations
• Proactive interaction with on-site clients and customers, offering superb customer service
• Use of site-specific equipment, machinery and handling chemicals
• Carrying out any other reasonable management requests

To succeed in this role, you will need to have/be:
• Full UK Driving Licence
• Full 5 year checkable employment history
• An understanding of COSHH.
• Good attention to detail.
• Good verbal and written communication skills.
• Ability to work independently and use initiative.
• Flexibility to cover shifts as and when required.
• Reliable and responsible with a flexible approach to work

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Mobile Cleaner, Mobile Housekeeper, Cleaning Specialist, Cleaning Personnel, Waste Management, Customer Cleanliness Service.

Within commuting distance of: Liverpool, Manchester, Warrington, Bolton, Leeds, Huddersfield, Halifax

Function
Cleaning
Status
Full Time
Type
Permanent
Hours
Mornings and Evenings

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Front of House

Corporate Receptionist

London

Job Ref
JR242
Location
London

Job Title: Corporate Receptionist
Location: British Medical Association, Tavistock Square, London WC1H 9JP
Hours: Monday to Friday, 45 hours per week, various shifts, start time between 07.30 and 09.30 finish times between 16.30 and 18.30
Rate of Pay: £32257 per annum

Overview

An exciting opportunity has arisen at Anchor Group Services, for a friendly and professional Receptionist to join the team on our prestigious contract with the British Medical Association (BMA).
We are looking for an experienced Corporate Receptionist to tailor and deliver a five-star customer journey in the building for all the visitors and occupiers. You will be the first point of contact for all the team members, visitors and occupiers. As a Corporate Receptionist, you will be expected to be intuitive in your service approach and able to communicate effectively with internal and external clients adding value to the role and the business with innovative ideas and initiatives.

Duties include:

- To serve as a coordination point between the internal operations of the British Medical Association and its Members, alongside its external Guests/Clients.
- To co-operate with all team members and undertake duties as requested to ensure an efficient and effective service is delivered at all times.
- To liaise between the BMA clients, Events, AV, Technology Services, Business support services and the catering department on conference booking requirements, including communicating last minute changes for bookings.
- To liaise with the BMA security department on the issue of access cards and day passes and also in regard to security breaches and other security concerns.
- To serve as an information source for clients.
- To answer the reception telephone in a polite, friendly and professional manner at all times to agreed standard.
- To follow all standards and procedures as outlined in the Reception SLAs/SOP.
- Act as an advocate/brand ambassador for Anchor Group Services and The British Medical Association.

SKILLS AND EXPERIENCE:

- Experience in corporate receptionist role in a 5-star hotel or members club for at least 2 years.
- Excellent customer care skills.
- Experience in developing a strong sense of community, examples of engagement with clients, occupiers and local businesses.
- Multi- tasker who can take ownership.
- Good verbal and written communication skills.
- Well-presented. All staff are required to wear a uniform.
- Energy, confidence and enthusiasm.
- Organised and efficient
- Ability to work under pressure.
- Able to communicate in a calm professional style.
- Excellent telephone manner and interpersonal communication.
- Customer and Client focused.
- Reliable, Flexible and adaptable.
- IT Literate in MS Office Suite (word, excel and outlook).

Employment Benefits Include:

· Access to NVQ Qualifications via The Anchor Academy.
· Full training to be provided.
· Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
· Monthly pay for all hours worked.
· We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
· Free Employee Assistance Programme 24/7 including access to counselling.

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.
Other companies may call this role: Guest Services Representative, Administrative Assistant, Reception Coordinator, Front Office Administrator, Office Receptionist
Within commuting distance of: Islington, Camden Town, Marylebone, Paddington, Dalston, Whitchapel, Canary Wharf

Function
Front of House
Status
Full Time
Type
Permanent

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Parking

Parking/Security Mobile Manager

Manchester

Job Ref
JR244
Location
Manchester

Job Role: Parking/Security Mobile Manager
Working Hours: Monday to Friday 08:00hrs – 18:00hrs (50 Hours per week.)
Pay: £15.00 per hour
Location: Deploying from a Central Manchester location
Reporting to: Operations Manager

Overview

Anchor Group Services are recruiting for a Parking/Security Mobile Manager to join their growing Team. Deploying from a Central Manchester location. The Parking/Security Mobile Manager will visit multiple locations across the portfolio to monitor user compliance. A response vehicle will be provided for travel between contract locations.
You will deploy in a bespoke Anchor response vehicle which is equipped with live vehicle tracking, CCTV systems, satellite navigation and lone worker safety systems. You will also be supported by a 24-hour control room and help desk team and innovative live reporting technology.

Main Duties and responsibilities will include:

• To travel between various sites providing management and support to onsite staff.
• Carry out welfare checks with site Officers
• Conducting site surveys and ensuring ongoing compliance with the BPA AOS Code of Practice.
• Deploy to various sites to cover unscheduled absences
• Assist with forward scheduling including annual leave approval and relief officers
• Preparing and submitting incident reports.
• Providing a customer services presence to all site users.
• Identify Recruitment needs and request HR assistance to successfully recruit.
• A good understanding of KPI measures and Service level agreements.
• A good understanding of BS7499 (Static manned Guarding) & BS7984 (Key Holding & Alarm Response/ patrol) would certainly be advantageous
• Ability to keep accurate records and logs
• Deal with Grievances and Disciplinary matters in accordance with company policies.

Employment Benefits Include:

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• In addition to being provided with full role specific training, further development opportunities will be available through the Anchor Academy, these include:
• Externally Certified Customer Services and Health and Safety Training
• Access to Continued Professional Development Training
• Access to SIA Top-Up and First Aid training at discounted rates, with financial support available.
• Auto Enrolment Pension
• Wagestream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

To succeed in this role, you will need to have/be:

• Full 5-year employment checkable history
• Valid frontline SIA licence DS or SG
• Customer Service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Parking Attendant, Car Park Attendant, Parking Enforcement Officer, Parking Monitor, Car Park Controller, Parking Officer, Car Park Officer
Commuting distance from: Oldham, Rochdale, Middleton, Heywood, Bury, Prestwich, Manchester

Within commuting distance of: Manchester, Stockport, Salford Oldham, Rochdale, Middleton, Heywood, Bury, Prestwich



Function
Parking
Status
Full Time
Type
Permanent

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Mobile Parking Officer (Nights)

Manchester

Job Ref
JR209
Location
Manchester

Mobile Parking Officer
Job Title: Mobile Parking Officer
Hours: 42 hours per week, 4 days on 4 days off, 19:00-07:00 (Nights)
Pay rate: £11.75 per hour.
Location: Salford, Manchester

Overview

Anchor Group Services are recruiting for a Parking Services Officer to join their growing Manchester based enforcement team. Deploying from a central Manchester location, the Parking Services Officer will patrol multiple locations in the region to monitor car park user compliance. A response vehicle will be provided for travel between contract locations.

Main Duties and Responsibilities Will Include:

• Conducting regular patrols of a portfolio of car park locations to ensure vehicles comply with the advertised terms and conditions for parking.
• Issuing Parking Charge Notices to non-compliant vehicles.
• Conducting site surveys and ensuring ongoing compliance with the BPA AOS Code of Practice.
• Preparing and submitting incident reports.
• Providing a customer services presence to car park users.

You will deploy in a bespoke Anchor response vehicle which is equipped with live vehicle tracking, CCTV systems, satellite navigation and lone worker safety systems. You will also be supported by a 24-hour control room and help desk team and innovative live reporting technology.

Minimum Standards Required:

No experience is necessary for this role and a comprehensive package of induction and training will be provided to the successful candidate.
· Valid SIA License
· UK Driving License.
· Full 5-year employment checkable history.

In addition to being provided with full role specific training, further development opportunities will be available through the Anchor Academy, these include:
• Externally Certified Customer Services and Health and Safety Training
• Access to Continued Professional Development Training

Company Overview:

Anchor Group Services is an integrated Facilities Management services business based in the North West with a National Presence. We pride ourselves on being experts in the range of services we deliver, these include Security, Cleaning, Mobile Patrols, Car Park Management, Reactive and Planned Property Maintenance. We are agile and pro-active and pride ourselves on delivering high levels of customer service.

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Parking Attendant, Car Park Attendant, Parking Enforcement Officer, Parking Monitor, Car Park Controller, Parking Officer, Car Park Officer
Commuting distance from: Oldham, Rochdale, Middleton, Heywood, Bury, Prestwich, Manchester

Function
Parking
Status
Full Time
Type
Permanent
Hours
42 hours per week (Days) 0700-1900

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Mobile Parking Officer (Days)

Manchester

Job Ref
JR221
Location
Manchester

Mobile Parking Officer
Job Title: Mobile Parking Officer
Hours: 42 hours per week, 4 on 4 off, 07:00- 19:00 (Days)
Pay rate: £11.75 per hour.
Location: Salford, Manchester

Overview

Anchor Group Services are recruiting for a Parking Services Officer to join their growing Manchester based enforcement team. Deploying from a central Manchester location, the Parking Services Officer will patrol multiple locations in the region to monitor car park user compliance. A response vehicle will be provided for travel between contract locations.

Main Duties and Responsibilities Will Include:

• Conducting regular patrols of a portfolio of car park locations to ensure vehicles comply with the advertised terms and conditions for parking.
• Issuing Parking Charge Notices to non-compliant vehicles.
• Conducting site surveys and ensuring ongoing compliance with the BPA AOS Code of Practice.
• Preparing and submitting incident reports.
• Providing a customer services presence to car park users.

You will deploy in a bespoke Anchor response vehicle which is equipped with live vehicle tracking, CCTV systems, satellite navigation and lone worker safety systems. You will also be supported by a 24-hour control room and help desk team and innovative live reporting technology.

Minimum Standards Required:

No experience is necessary for this role and a comprehensive package of induction and training will be provided to the successful candidate.
· Valid SIA License
· UK Driving License.
· Full 5-year employment checkable history.

In addition to being provided with full role specific training, further development opportunities will be available through the Anchor Academy, these include:
• Externally Certified Customer Services and Health and Safety Training
• Access to Continued Professional Development Training

Company Overview:

Anchor Group Services is an integrated Facilities Management services business based in the North West with a National Presence. We pride ourselves on being experts in the range of services we deliver, these include Security, Cleaning, Mobile Patrols, Car Park Management, Reactive and Planned Property Maintenance. We are agile and pro-active and pride ourselves on delivering high levels of customer service.

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Parking Attendant, Car Park Attendant, Parking Enforcement Officer, Parking Monitor, Car Park Controller, Parking Officer, Car Park Officer
Commuting distance from: Oldham, Rochdale, Middleton, Heywood, Bury, Prestwich, Manchester

Function
Parking
Status
Full Time
Type
Permanent
Hours
42 hours per week (Days) 0700-1900

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Administrator (Parking Division)

Chester

Job Ref
JR236
Location
Chester

Role: Administrator (Ocean Parking Division)
Hours: Monday – Friday 0900 – 1700 (35 Hours per week)
Salary: £11.75 per hour
Start Date: June 2024
Location: Chester Business Park, CH4

An excellent opportunity has arisen within Anchor Group Services to contribute to our successful Ocean Parking Division Team.

You will receive the training you need to succeed and grow within the division to become a professional administrator meeting company and customer expectations.

The successful candidate will need to work as part of a team, with a wide variety of daily duties (a few examples listed below):

· Supporting the business by ensuring all communication is managed to the highest level.
· Answering incoming calls and responding quickly and efficiently to emails.
· Replying to informal and formal representations submitted by motorists in relation to Parking Charge Notices (PCNs).
· Logging incoming mail against the relevant cases.
· Registering resident and business site permits.
· Assisting with payment plans; processing cheques and cards payments.
· Providing general advice to members of the public in writing and over the telephone relating to the PCN process.
· Updating internal software and systems.
· Capturing of data, updating information, and keeping accurate records.
· General administration tasks.

As part of the role, you will work both within a team and independently. The ideal candidate will have:

· Strong organisational skills with great attention to detail and the ability to multitask.
· Very good prioritisation of skills and time management to balance key priorities.
· An excellent telephone manner and both written and verbal communication skills are key.
· Knowledge and experience of Microsoft packages, including Word and Excel.

Full training will be given to enable you to quickly and efficiently complete daily responsibilities, whilst maintaining a very high standard of professionalism at all times. The ideal candidate will be self-motivated and proactive in identifying and improving systems and procedures.

Employment Benefits Include:

· Wagestream - access to pay as you earn it.
· Access to a range of nationally recognised courses to help further your career, via the Anchor Academy.
· Free Employee Assistance Programme 24/7 including access to counselling.
· Auto Enrolment Pension.
· Hospital Saturday Fund.
· Cycle to Work Scheme Available.
· Reward and Recognition awards.

Anchor Group Services is a multi-disciplined Facilities Management services business based in the North West with a National Presence. We pride ourselves on being a competent all service provider, including: Security, Cleaning, Mobile Patrols, Parking Management, Reactive and Planned Property Maintenance. We are agile and pro-active when it comes to delivering high levels of customer service, although we are not hung up on hierarchy or job titles. What people can do is more what makes us tick and allows us to deliver upon our promises to our customers.

If you feel you have the skills, qualities, and desire to undertake the role, please click apply.

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Administrative assistant, Administrative coordinator, Administrative support assistant, Business administrator, Administrative support Specialist, Administrative Analyst.

Within commuting distance of: Broughton, Deeside, Chester, Wrexham, Ellesmere Port, Cheshire, Wirral,

Function
Parking
Status
Full Time
Type
Permanent
Hours
35 hours per week, Monday - Friday, 09:00 - 17:00

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Customer Service Advisor

Chester

Job Ref
JR235
Location
Chester

Role: Customer Service Advisor
Status: Permanent
Hours: Monday – Friday 0900 – 1700 (35 Hours per week)
Salary: £23,194.47 per year
Start Date: June 2024
Base Location: Chester Business Park, CH4

The Opportunity
This is an exciting opportunity to join one of the UK’s fastest growing brands in a customer facing role.

As a Customer Service Advisor, you’ll be representing the Anchor Group Services and Ocean Parking brands to our portfolio of clients and play a lead role in customer engagement. You will be a first point of contact for existing customers who require support from our back-office administration team and will be responsible for the monitoring of support tickets automatically generated via email communication, web forms and through our online portal.

Key responsibilities will include:
• Responding to customer support requests via electronic contact channels (i.e., emails, chat, and web forms)
• Ensure that our administration team resolve support requests in line with agreed service level response times.
• Providing exceptional customer service to customers, service partners and team members
• Capturing, redirecting, and escalating issues appropriately
• Complete internal task management between teams to ensure resolution of tickets.
• Assist with regular compliance requirements and capture related activity.
• Provide a service focused telephone presence during normal working hours.
• Liaison between internal departments and assisting with interdepartmental communications.
• Support additional admin tasks.
• Work in close liaison with senior operational staff and provide administrative support as required.
• The preparation of customer reports and statistics
• Autonomously follow operating procedures and policies to reach resolutions for queries and complaints.

This list is not exhaustive, and the scope of the role may develop with an increase in customer uptake sand interaction with the client portal.

Skills & Experience Required:
• Focused and consistent attitude towards delivering exceptional customer service to customers, service partners and team members.
• Confident telephone manner with excellent communication and interpersonal skills – both written and verbal
• Organised, accurate and methodical in your approach.
• Being a self-starter and self-motivator are key characteristics for this role.
• Team player who wants to contribute to creating an inclusive and fun team culture.
• Accurate and timely data entry skills
• You must be IT literate with Word and Excel and confident in the use of web-based systems.
• A willingness to undertake further in-house role specific training.
• Previous experience in a Customer Advisor/Support role is beneficial but not essential.

The role would be suitable for a results-oriented individual who is willing to gain a thorough understanding of the company’s internal processes and procedures and has an appetite for developing a career in the Facilities Management industry.

What’s on Offer?
• Starting salary of £23,194.47
• Office hours between 9am until 5pm Monday to Friday (35 hours per week)
• 28 days paid annual leave (including Bank Holidays)
• Employers Pension Scheme
• Access to a substantial employee benefits package which includes:
o Hospital Saturday Fund
o A Wellbeing portal
o Wagestream earned wage early access.

In addition, you will have access to employer funded professional and personal development training through our in-house certified training academy resulting in genuine long term career progression opportunities.

What’s Next?
If you have the desire to learn quickly and hit the ground running in this amazing new Customer Services Advisor role, APPLY NOW and we will be in touch.

Other companies may call this role: Administrative assistant, Administrative coordinator, Administrative support assistant, Business administrator, Administrative support Specialist, Administrative Analyst.

Within commuting distance of: Broughton, Deeside, Chester, Wrexham, Ellesmere Port, Cheshire, Wirral

Function
Parking
Status
Full Time
Type
Permanent

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Security

Multi-Site Security Officer

Deeside

Job Ref
JR252
Location
Deeside
Salary
As per site rate

Job Title: Multi Site Security Officer
Location: Deeside
Hours: Zero Hours
Rate of Pay: Varies per site, minimum £11.44 per hour

An exciting opportunity has arisen within the Company to contribute to our success and join our established Security Support Team covering a number of assignments within the Deeside area. You will be required provide a high level of customer service, complete patrols, and to remain vigilant at all times. The successful candidate(s) must have a Security or Door Supervisor licence, and a CCTV licence is also desirable.

Employment Benefits Include:
Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
Wagestream – access to pay as you earn it
Cycle to Work Scheme Available
Free Employee Assistance Programme 24/7 including access to counselling
Hospital Saturday Fund
Reward and Recognition awards

The Role:
Protecting client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
Preventing loss and damage by reporting irregularities
Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents.
Operating and monitoring site CCTV equipment.
Completing reports by recording observations, information, occurrences
Maintaining organisation's stability and reputation by complying with legal requirements.
Contributing to team effort by accomplishing related results as needed.
Acting as a first line support to customers and visitors to site, providing a professional and friendly service.
Understanding the needs of our customer, respond accordingly to customer queries/requests and take appropriate action
Maintaining professional conduct at all times

To succeed in this role you will need:
A full 5-year employment checkable history
Valid frontline SIA licences DS or SG
Customer Service experience and confidence to handle conflict in a correct manner
To be flexible to meet the job requirements
An excellent communication skill both written and verbal
To have smart appearance
To be reliable and punctual
To have high level of enthusiasm and passion

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Within commuting distance of: Liverpool, Chester, Wrexham, Birkenhead, Rhyl, Denbigh, Ruthin, Wallasey, West Kirby, Ellesmere Port, St Asaph

Function
Security
Status
Flexible
Type
Casual

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Relief Security Officer

Fareham

Job Ref
JR250
Location
Fareham

Job Role: Relief Security Officer
Pay: £12.14 per hour
Location: Fareham shopping centre -PO16 0PQ
Working Hours: Zero Hours, Sickness and Holiday cover
Reporting to: Operations Manager

Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Officer to join our established security team based at Fareham Shopping Centre.
The successful candidate must have a valid SIA Licence as a minimum. You will be required to be flexible and reliable to cover shifts as required, providing a high level of customer service to visitors to the site, complete patrols and remain vigilant at all times.

Employment Benefits Include:
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA Top-Up and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Wagestream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Duties include:
• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
• Completing reports by recording observations, information, occurrences, and surveillance activities
• Maintaining organisation's stability and reputation by complying with legal requirements
• Contributing to team effort by accomplishing related results as needed
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
• Maintaining professional conduct at all times

To succeed in this role, you will need to have/be:
• Full 5-year employment checkable history
• Valid frontline SIA licence DS or SG
• Customer Service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Security Specialist, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, SIA Security Officer

Within commuting distance of: Portsmouth, Southwick, Portchester, Titchfield, Wickham, Shedfield, Gosport

Function
Security
Status
Flexible
Type
Permanent

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Relief Security Officer

Birkenhead

Job Ref
JR247
Location
Birkenhead

Job Role: Relief Security Officer
Working Hours: Zero hours, to cover annual leave and blow outs
12 hour shifts, days or nights, 06:30-18:30 or 18:30-06:30
Pay: £11.44 per hour
Location: Cammell Lairds, Birkenhead and Seaforth Docks in Liverpool

Reporting to: Operations Manager

Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Officer to join our established security team based at the Cammell Lairds Shipyard in Birkenhead.
The successful candidates must have a valid SIA Licence as a minimum. You will be required to provide a high level of customer service to visitors to the site, complete patrols and remain vigilant at all times.

Employment Benefits Include:

Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
Access to SIA Top-Up and First Aid training at discounted rates, with financial support available Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
Auto Enrolment Pension
Wagestream - access to pay as you earn it
Cycle to Work Scheme Available
Full uniform provided
Free Employee Assistance Programme 24/7 including access to counselling
Hospital Saturday Fund
Reward and Recognition awards

Duties include:

Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
Completing reports by recording observations, information, occurrences, and surveillance activities
Maintaining organisation's stability and reputation by complying with legal requirements
Contributing to team effort by accomplishing related results as needed
Acting as a first line support to customers and visitors to site, providing a professional and friendly service
Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
Maintaining professional conduct at all times

To succeed in this role, you will need to have/be:

Full 5-year employment checkable history
Valid frontline SIA licence DS or SG
Customer Service experience and confidence to handle conflict in a correct manner
Flexible to meet the job requirements
Excellent communication skills both written and verbal
Smart appearance and be well-groomed
Reliable and punctual
High level of enthusiasm and passion
Ability to work in a fast-moving environment

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Security Specialist, Security Operative, Patrol Officer, Security Enforcement Officer, SIA Security Officer

Within commuting distance of: Wirral, Liverpool, Chester, Ellesmere Port, Warrington, Prenton, Bebington, Wallasey, Bromborough

Function
Security
Status
Flexible
Type
Permanent
Hours
Ad-hoc

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Dual Services Operative

Manchester

Job Ref
JR246
Location
Manchester

Job Role: Dual Services Operative (Security & Parking)
Working Hours: 33.5 hours per week (average)
Shift pattern: 4 on 4 off rota, Mon-Sat 08:30-18:30 & Sun 10:00-17:00
Pay: £11.77 per hour
Location: Stockport, SK1 2HH
Reporting to: Dual Services Supervisor

Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced Security & Parking Operative to join our established contract based in a retail environment at Stockport Retail Park.
The successful candidate must have a valid SIA Licence as a minimum. You will be part of a forward-thinking team that deliver a high level of customer services, security, and general facilities.

Employment Benefits Include:
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA Top-Up and First Aid training at discounted rates, with financial support available Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Auto Enrolment Pension
• Wagestream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

As a Dual Services Security and Parking Operative you will assist with the overall running of the centre and will be working with the Services Supervisor, and customer, to meet company and customer expectations.

Duties include:
• Conducting regular patrols of a portfolio of car park locations to ensure vehicles comply with the advertised terms and conditions for parking.
• Issuing Parking Charge Notices to non-compliant vehicles.
• Conducting site surveys and ensuring ongoing compliance with the BPA AOS Code of Practice.
• Preparing and submitting incident reports.
• Providing a customer services presence to car park users.
• To secure premises and personnel by patrolling property; inspecting buildings, equipment, access points and permitting entry.
• To avert losses and damage by reporting irregularities, informing violators of policy and procedures.
• Communicating effectively with the Parking Services Team, ensuring information is accurately shared with regards to the site and specific customer requests.
• To complete and compile reports by recording and logging observations, information, occurrences, and surveillance activities as well as interviewing witnesses and obtaining signatures.
• To maintain effective and positive working relationships with the team, client management, tenants, and the local police.
• The operative must, at all times, adhere to Company and Customer policies and procedures in a fair and professional manner as well as uphold compliance with all legal requirements to maintain the organisations stability and reputation.
• Carrying out any other reasonable management requests

To succeed in this role, you will need to have/be:
• Full 5-year employment checkable history
• Valid frontline SIA licences DS or SG
• Customer Service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Dual Service Operative, Security & Parking Specialist, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, Parking Attendant, Car Park Attendant, Parking Enforcement Officer, Parking Monitor, Car Park Controller, Parking Officer, Car Park Officer Customer Security Officer
Within commuting distance of: Manchester, Cheadle, Wilmslow, Altrincham, Bramhall, Macclesfield, Bredbury and Hazel Grove.

Function
Security
Status
Full Time
Type
Permanent
Hours
Average 33.5 hours per week

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